Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Mobile Banking for Small Business

Bank transfers is easier and faster using mobile banking. If a few years back ATM claimed as best banking service that allows customers to transact banking, now with the presence of internet and smartphone technology advancement, customers became easier again. Now online inter-bank transfer service can be done only through the customer's smartphone. Want to transfer online to business colleagues or family, simply through mobile banking on your smartphone.

With mobile banking, you can do an online transfer to many banks which have already joined the network of interbank services. Funds to be transferred can be received by the destination bank account right then and there (real time online).

This is great for business operations, especially online business. What is needed now is build trust by consumers to online entrepreneurs. And conversely online entrepreneur should retain customer confidence with every effort. Through mobile banking, small businesses can penetrate a country's border. Therefore, mobile banking facility is a must for businesses, especially retail business online.

Service is Important in Travel Business

Tourism is one business which service is a main power source. In its activities, tourism involves many interrelated components to each other, such as: reservation service, social, economic, cultural, political, security, and environment. Tourism activity indirectly involves both social life of local communities, tourist, tourism object providers and regulatory policy. People's social relationship is very influential in the tourism development. Close and harmonious relationship between the travelers and local people will develop those tourism activities.

The relationship can be synergistic and mutually between tourists and hosts. The host can be directly and actively involved in the tourism industry such as being an employee in any tourism services providers such as travel agents, hotels, villas, bungalows, restaurants, transportation and so forth. Or hosts might opening some business connected to tourism, like opening reservation services inc, travel agent, tourist guide, or even money changer. There are a lot of business opportunity in tourism.

The main character of tourism is travel from one place to another. The trip is not necessarily the purpose of stay, but done for the purpose of fun, for entertainment, and recreation. A complete tourism consists of four objects, namely: tourists, tourism object, tourist services, and the interaction between the tourists with the environment. The fourth object will be united through EXCELLENT SERVICE to establish a profitable business.

Excellent service in a tourism business started by the question: what motivates tourists to visit an object of tourism? And what they want to do in such object? Those questions will be followed up by actions and strategies to provide the best services to tourists. The hope is that tourists will be satisfied with the travel and they will tell their experiences to their friends, or come back again in the future by bringing along their friends. Again it is said, service is important in Tourism business.

Security Affects Customer Service

It has become a commonplace that every game will always be people who always cheat. This also applies in online casino, along with the advancement of technology the "creative" people will always find loopholes to breach the online casino security system. There are so many cheating techniques that have been developed to ensure the winning.

Cheating can come in a variety of sources and forms. The most common is probably the use of signs or particular mark to identify the card. Usually, this can be made through the cooperation of multiple players help. Signs can be very complicated to be difficult to see if you do not know about it. In poker game, tacit cooperation of multiple players can be considered as cheating. Some players made signals to each other about the cards in their hands. For beginners and novice players, language or signs that they use can be difficult to identify.

Of course, it is undeniable that it is probably not just the players who commit game cheat. Maybe there are also websites which do cheating on their games. One example of such case is set in a combination of slot game that has been predicted. Because of that, it is important to customers especially new player to identify specific cheat techniques for preventing lose their money.

When this cheat continues and eventually realized by the players, especially new players, it is not impossible that this website will be abandoned by its customers. Therefore, security is a very important thing considered by every online casino websites like online-casino.com.sg. They realize that the players wants the game would very fair and certainty in payment. For those objective, every time and every moment, every online casino will continue to update their security systems so that cannot be breach by hackers.

5 Ways Digital Marketing Boost Customer Loyalty Program

The presence of digital technology has clear benefits both for individuals and the business world. This technology dramatically creating new ways for companies and customers in touch. Companies need to understand their customers in order to respond to customer needs better than their competitors do. For some businesses, it makes the customer loyalty program becomes more important. Because it can be the glue between the digital world with the offline world.

Unfortunately, in some cases the program through the digital channels do not "connect" with a customer loyalty program. Some companies move their loyalty programs from printed format to digital format in the form of online coupons, email, and mobile applications. But often this is underpinned by a passion for cutting costs, not to build closer relationships with customers.

Not only that, sometimes switching formats because the program was also conducted offline loyalty program does not run properly. However, if the pattern of communication that is wrong, transferred to any format still will not change things. Digital technology opens up many opportunities, but if you can not use it well will not be any good.

Digital technology is more than just a means to save costs, a new business unit, or tactics. Customer data or company-owned loyalty program will be more profitable if the company is able to think strategically about the role of digital in building a customer-oriented business.
Customer loyalty programs should be regarded as a key platform for growth companies. Digital technology is a tool to do so. There are five digital solution that can support a customer loyalty program.

Provide Data
Customer data is one advantage to be gained through loyalty programs. Mechanism Digital is now able to produce this data without the need for a separate infrastructure. A number of significant data if taken properly and combine it with existing data will help companies understand customers and improve communication in order to meet their needs.
Insight gained from the site or social media can help companies to understand customer buying motivation. Unfortunately many companies who have a website consider this channel as a complement and not forget that there is new data that can be taken from there. So change the way we look to the digital channels, and we will get a pleasant surprise from there.

New Mechanism for Dealing with Customers Anytime, Anywhere
Customers have many options and opportunities to connect with anyone in the digital universe. Therefore very important to expand loyalty program strategy into digital channels. That way companies can maximize the opportunities to connect with customers in ways that are most relevant.

Provides Digital Data to Traditional Media Channels
Digital technology opens up many opportunities in the media that were previously closed. Data of digital media at the individual level allows us to see the target customers that match the specific communication channels. Not only that, the data also allows us to make measurements that connects online data with offline sales data to understand the effectiveness of the media. With the partnership between online and traditional media, we can take measurements and obtain a clear ROI. Is not that what we've been looking for?

Digital Payment Solutions
Some businesses have released an e-wallet, and some have created their own way of transaction. On the one hand, this program can be a threat of disinter-mediation loyalty program, but on the other hand also opens up opportunities. Customers simply bring a wallet (with a lot of cards in it). However, with so many cards you have, the customer will probably forget the programs that we offer. Therefore, the presence in the minds of customers is the key. Digital payment solution would be preferable, but in order to succeed you have to keep your brand top of mind of customers, both in terms of awareness and confidence.

Strengthen Confidence
New channels, new data and new service providers to add complexity for companies to manage data and customer preferences. This is compounded by the issue of personal data security is increasingly a concern of customers. Beliefs and values into the key relationships with customers, especially if they have to share personal information to companies.

Therefore, companies should be able to transparently about the security of personal data and be honest about the value provided to customers. Loyalty program is a tremendous platform in strengthening and maintaining trust. You do this by providing value through the shopping experience.

The philosophy and approach to loyalty will always be a competitive advantage which is owned company that makes it valuable in the eyes of customers. Hence loyalty programs should not be removed from the priority simply because there is a new digital toy more sleek. The program should be seen as a key platform to drive growth and connect the online and offline, both for companies and customers.