Jugglingart.Org

If we try to open a business, for example a retail store, then surely we must make an investment. This investment could be a building, employees, merchandise, and even a brand. As we know that the brand is the most valuable asset investment in the business world. Chaos and conflict that occurs within the internal business / among employees will make the investments that have been implanted being lost. Therefore the handling and the precautions of a conflict is essential to protect assets and investments that have been implanted.

Conflict is a misunderstanding, opposition desires that give rise to tensions, discrepancies, or differences of opinion among employees. Some say that the conflict includes differences between social and personal values, inability to act in accordance with the principles and personal values, lack of communication, problems are exaggerated or behavioral differences due to differences in cultural background, religion, education, and other factors.

The factors that cause conflict include:

a. Organizational Aspects

These aspects include the lack of manpower, organizational changes, feeling less secure in terms of security and safety, lack of employment standards, substandard coaching career, discrimination in employment, the company's goal is less clear, as well as problems regarding the inter-section of instruments.

b. Managerial Aspects

These aspects include the delegation of authority is not enough, the loyalty that is not intact, the less expert management, and centralization of power continuously.

c. Aspects of Behavior

Behavior usually reflects the two categories above. In particular due to the lack of good communication about how the information delivered, not delivered, or it covered because of a lack of trust in the organization.

d. The other aspect

Conflicts caused by complex organizations, the conflict between the task against the process, and differences in belief and objective value.

CONFLICT RESOLUTION

There are three methods commonly used in conflict resolution, namely:

1. Dominance and Emphasis

These methods include:

Violence, which is the emphasis ratification.

Nurture, is way more diplomatist.

Avoidance, escape to take a firm position.

Majority rule, try to resolve conflicts between groups by conducting a fair vote through the procedures.

2. Compromise

The conflict was resolved through a search path that is acceptable to the parties concerned.

3. Integrative problem solving

Conflicts between employees converted into solving problems through consensus situation, confrontation, and an understanding of the higher goals .